FAQ

Why do I need to enter my flight number?

The flight number allows us to track the flight’s status and adjust pick-up time for any delays or early arrivals (where possible), as well as to ensure that the chauffeur waits at the right terminal.

Aren’t all limousine services basically the same?

Unfortunately it is not that simple. You should seek out referrals and recommendations from friends, family and business associates. There are many factors to consider such as reputation, years in business, hours of operation, size and age of fleet, licensing and insurance, customer service philosophy & back office support & management, depth and type of chauffeur staff – all company employees (screened & trained), and financial stability. Please use due diligence in choosing your transportation service. Do not be hesitant to ask any pertinent questions including for proof of insurance. When using larger vehicles especially, any company should provide their USDOT number and company name registered under.

How far in advance should I place a reservation?

As soon as your plans are fairly definite, just give us a call or send us an email to set up your reservation. We always suggest as much notice as possible, several days for airport service and at least two weeks for most hourly charters. Seasonal, off-hour and special events may dictate more notice, sometimes even a few months, so try to plan accordingly. That said, just contact us whenever you are ready and need service, same day, same week, or even within the hour.

How do I make a reservation?

You can either call us or use our online booking system on this page. We accept all major credit cards for airport car services in Phoenix!

Can I request a particular driver?

Yes! We love when we have repeat clients that really hit it off with their chauffeur and wish to request them for their next service. By all means, ask our office staff who your last chauffeur was if you cannot remember his/her name.

What is your privacy policy?

At AZ Limo, protecting your private information is our priority. We respect your right to privacy and handle your personal information with care. We will use your information only to confirm your reservation and/or for questions regarding your service experience. With your permission, we may also contact you regarding Executive news, specials, and promotions. We will never sell your information to anyone.

What happens if my flight is delayed?

We monitor all flights arriving at all airports. As the estimated arrival time for your flight approaches, our system automatically updates your reservation with any changes in arrival time. You do not need to call us if your flight is delayed. You do need to call us if your flight information changes (e.g., if you are bumped to a different flight or you miss your flight).

Will you meet passengers in the airport?

Yes, we offer several different services from baggage claim meets, curbside pick up to on-site coordinators for large groups. Please call us at (602) 806-8134 for more details.

Are you closed on holidays?

No. As the premier ground transportation service provider in AZ, we offer limo service 24 hours a day, 7 days a week, 365 days a year.

What is your service area?

Our primary service areas are Phoenix, Scottsdale, Tucson, Tempe, Gilbert, Chandler and Mesa. We can also provide ground transportation at other locations upon request. Call our Reservations Department at (602) 806-8134 for details and a rate quote.

Will your driver help me with my luggage?

Yes, our Chauffeurs are always happy to assist you with loading and unloading your luggage and other items and bringing them right up to your door.

What credit cards do you accept?

We accept all major credit cards, including MasterCard, Visa, American Express, and Discover.

Why do you ask for a credit card number when I make my reservation?

To hold your reservation, we need a credit card from you. We will not charge the card until the day before your trip. Our company uses the credit card number taken at the time of your order for this purpose. Your reservation charges will show up on this credit card if you do not cancel your service in advance.

Do I have to pay with the credit card provided during the reservation setup?

No, the credit card taken during the setup of your reservation is just to hold your reservation. You can use any other card or form of payment at the time your trip takes place.

Why do you suggest such early pick-up times for departures?

Since the 9/11 tragedy, airport security can increase without notice. To ensure you make your flight, we follow the Department of Aviation guidelines for airport arrival times. We also account for delays due to weather and/or heavy traffic.

Where do I meet my chauffeur?

Your chauffeur will meet you inside the terminal as you exit the secure area from your arrival gate, holding a sign with your name on it. If for some reason you do not see your chauffeur, please call our office right away (602) 755-6478 and we will assist you immediately.

Do you offer off-hour service?

Yes, we offer car service 24 hours a day / 7 days a week / 365 days a year. Please try to reserve in advance for off-hour service and that premium pricing and/or surcharges will likely apply. Off-hour service is typically approximately 11:45 pm – 4:45 am.

Why do you ask for a credit card number when I make my reservation?

To hold your reservation, we need a credit card from you. We will not charge the card until the day before your trip. Our company uses the credit card number taken at the time of your order for this purpose. Your reservation charges will show up on this credit card if you do not cancel your service in advance.

Can I visit your office in person to see vehicles and make a reservation?

Absolutely! Our customers are always welcome to visit our offices during standard business hours to view and reserve vehicles. We enjoy showing off our fleet, but we ask that customers make an appointment ahead of time so we can plan accordingly for your visit and assure the vehicles are on site. You may also book and pay for your reservation on-site if you wish while you are there.

Are your vehicles insured?

Yes, all the vehicles are fully licensed and insured.