FAQ

Contents hide

Why do I need to enter my flight number?

The flight number allows us to track the flight’s status and adjust pick-up time for any delays or early arrivals (where possible), as well as to ensure that the chauffeur waits at the right terminal.

Aren’t all limousine services basically the same?

Unfortunately it is not that simple. You should seek out referrals and recommendations from friends, family and business associates. There are many factors to consider such as reputation, years in business, hours of operation, size and age of fleet, licensing and insurance, customer service philosophy & back office support & management, depth and type of chauffeur staff – all company employees (screened & trained), and financial stability. Please use due diligence in choosing your transportation service. Do not be hesitant to ask any pertinent questions including for proof of insurance. When using larger vehicles especially, any company should provide their USDOT number and company name registered under.

How far in advance should I place a reservation?

As soon as your plans are fairly definite, just give us a call or send us an email to set up your reservation. We always suggest as much notice as possible, several days for airport service and at least two weeks for most hourly charters. Seasonal, off-hour and special events may dictate more notice, sometimes even a few months, so try to plan accordingly. That said, just contact us whenever you are ready and need service, same day, same week, or even within the hour.

How do I make a reservation?

You can either call us or use our online booking system on this page. We accept all major credit cards for airport car services in Phoenix!

Can I request a particular driver?

Yes! We love when we have repeat clients that really hit it off with their chauffeur and wish to request them for their next service. By all means, ask our office staff who your last chauffeur was if you cannot remember his/her name.

What is your privacy policy?

At AZ Limo, protecting your private information is our priority. We respect your right to privacy and handle your personal information with care. We will use your information only to confirm your reservation and/or for questions regarding your service experience. With your permission, we may also contact you regarding Executive news, specials, and promotions. We will never sell your information to anyone.

What happens if my flight is delayed?

We monitor all flights arriving at all airports. As the estimated arrival time for your flight approaches, our system automatically updates your reservation with any changes in arrival time. You do not need to call us if your flight is delayed. You do need to call us if your flight information changes (e.g., if you are bumped to a different flight or you miss your flight).

Will you meet passengers in the airport?

Yes, we offer several different services from baggage claim meets, curbside pick up to on-site coordinators for large groups. Please call us at (602) 806-8134 for more details.

Are you closed on holidays?

No. As the premier ground transportation service provider in AZ, we offer limo service 24 hours a day, 7 days a week, 365 days a year.

What is your service area?

Our primary service areas are Phoenix, Scottsdale, Tucson, Tempe, Gilbert, Chandler and Mesa. We can also provide ground transportation at other locations upon request. Call our Reservations Department at (602) 806-8134 for details and a rate quote.

Will your driver help me with my luggage?

Yes, our Chauffeurs are always happy to assist you with loading and unloading your luggage and other items and bringing them right up to your door.

What credit cards do you accept?

We accept all major credit cards, including MasterCard, Visa, American Express, and Discover.

Why do you ask for a credit card number when I make my reservation?

To hold your reservation, we need a credit card from you. We will not charge the card until the day before your trip. Our company uses the credit card number taken at the time of your order for this purpose. Your reservation charges will show up on this credit card if you do not cancel your service in advance.

Do I have to pay with the credit card provided during the reservation setup?

No, the credit card taken during the setup of your reservation is just to hold your reservation. You can use any other card or form of payment at the time your trip takes place.

Why do you suggest such early pick-up times for departures?

Since the 9/11 tragedy, airport security can increase without notice. To ensure you make your flight, we follow the Department of Aviation guidelines for airport arrival times. We also account for delays due to weather and/or heavy traffic.

Where do I meet my chauffeur?

Your chauffeur will meet you inside the terminal as you exit the secure area from your arrival gate, holding a sign with your name on it. If for some reason you do not see your chauffeur, please call our office right away (602) 755-6478 and we will assist you immediately.

Do you offer off-hour service?

Yes, we offer car service 24 hours a day / 7 days a week / 365 days a year. Please try to reserve in advance for off-hour service and that premium pricing and/or surcharges will likely apply. Off-hour service is typically approximately 11:45 pm – 4:45 am.

Why do you ask for a credit card number when I make my reservation?

To hold your reservation, we need a credit card from you. We will not charge the card until the day before your trip. Our company uses the credit card number taken at the time of your order for this purpose. Your reservation charges will show up on this credit card if you do not cancel your service in advance.

Can I visit your office in person to see vehicles and make a reservation?

Absolutely! Our customers are always welcome to visit our offices during standard business hours to view and reserve vehicles. We enjoy showing off our fleet, but we ask that customers make an appointment ahead of time so we can plan accordingly for your visit and assure the vehicles are on site. You may also book and pay for your reservation on-site if you wish while you are there.

Do I need to call to confirm my pickup?

Once the reservation is confirmed, we will send you an email for confirmation which means that your pickup has been scheduled and you don’t have to call.

I am paying for the service but I am not the passenger. What’s the procedure?

During the reservation process, you will register your name as the customer, you will place a checkmark on the “I am not the passenger” option and then you will enter the passenger(s) name(s). We may ask you for extra verification

Is there a cleaning fee?

We will only charge you a cleaning fee if the vehicle used in your transportation is overly dirty. This may include spills, stains, and vomit on the carpet or upholstery. The minimum clean-up fee is $250.

Is there a damage fee?

We will only charge you a damage fee if the vehicle used in your transportation has been damaged in any way. The fee may vary depending on the assessment of the vehicle’s damage.

Do I need to tip my driver?

Quality service of any kind can be encouraged with tips. If you’re wanting to tip our drivers for exceptional service, we recommend a gratuity of 20%. Remember, the fee for our transportation services DOES NOT include tips. So, if you want your driver to feel as though they’ve done a great job, a tip is a great way to do so.

How long is the normal wait to be picked up?

From The Airport- we would love to have a shuttle waiting for you as soon as you arrived at the curb, however, due to current security restrictions the airport does not allow shuttles parked at the curb. As soon as you arrive at the curb, let the AZ Limo shuttle service attendant know that you are ready to be picked up and they will get a shuttle pulled up as soon as possible. Especially at PHX the time it takes for the shuttle to arrive at your terminal can vary depending on traffic.

From Your Home, Hotel, or Office-AZ Limo shuttle service has an “On Time Guarantee” which includes a 15-minute grace period that allows for unexpected traffic and safety. AZ Limo shuttle service would like you to be ready for a pick-up 15 minutes prior to your reservation. This 30-minute window is necessary to accommodate the delays which may arise from picking up passengers from multiple locations.

Do you cater to large corporate events?

Corporate events are one of our specialties. With a large fleet of state-of-the-art charter buses, we have become the favorite of many of Phoenix’s visiting corporations. Having the fleet to accommodate large organizations, will take the headache out of organizing services between multiple chauffeur companies.

Do you have party buses?

Party buses are a popular request, and yes we certainly have a party bus. In fact, we have one of Phoenix’s best party buses. Almost new, our party bus is equipped with dance poles, state-of-the-art lighting, modern seating and flooring, and all the music and entertainment accommodations you could ask for. You should check this thing out!

Will the limo service make extra stops?

Stops for a reservation should be prearranged before the trip begins. Because of the size of the vehicles, drivers need to know about all stops in advance. It is a precaution for the safety of passengers and the car.

Unplanned stops are made at the discretion of the chauffeur. Pricing is based on original mileage, destination, and stops. Call the limousine service for prices when adding additional mileage or stops after a reservation is booked. Another option is booking an hourly service that makes as many stops as needed.

How much does it cost to rent a limo?

The typical cost of renting a limo is between $70 and $150 per hour, with most customers spending between $425 and $950 for a night. A wedding limo can cost anywhere from $500 to $1,100, while prom limos can cost anywhere from $270 to $400. The cost of a limo rental is determined by where you reside, the type of vehicle you rent, the number of passengers you’ll be transporting, the length of time you’ll be using it, and the number of stops you’ll make.

What is the “On Time Guarantee” and what does it include?

The “On Time Guarantee” is a policy that AZ Limo shuttle service has in place which promises that passengers will be picked up within 15 minutes of their reservation time, with a grace period of 30 minutes. This includes delays that may arise from unexpected traffic.

How Will My Limo Rental Information Be Used?

We will use your information only to confirm your reservation and/or for questions regarding your service experience. With your permission, we may also contact you regarding executive news, specials, and promotions. We will never sell your information to anyone.

Do You Provide Extra Amenities?

AZ Limo is all about customer service, so we make sure to go above and beyond to provide our clients with everything they need to enjoy their experience. If you have any special requests or needs, please let us know in advance so that we can accommodate you. We want you to feel like a VIP from the moment you step into one of our luxury vehicles!

Is The Limo Car Well Maintained?

All of our limos are cleaned and inspected before each use. We also regularly service our vehicles to make sure they’re running smoothly. You can be confident that you’ll ride in style and comfort when you choose AZ Limo.

What If I Need To Make a Last-minute Limo Service Reservation?

No problem! Contact us whenever you are ready and need service, same day, week, or even within the hour. We will try our best to accommodate your needs. You can rest assured that you’re in good hands with our limo service.