FAQ

Why do I need to enter my flight number?

The flight number allows us to track the flight’s status and adjust pick-up time for any delays or early arrivals (where possible), as well as to ensure that the chauffeur waits at the right terminal.

Aren’t all limousine services basically the same?

Unfortunately it is not that simple. You should seek out referrals and recommendations from friends, family and business associates. There are many factors to consider such as reputation, years in business, hours of operation, size and age of fleet, licensing and insurance, customer service philosophy & back office support & management, depth and type of chauffeur staff – all company employees (screened & trained), and financial stability. Please use due diligence in choosing your transportation service. Do not be hesitant to ask any pertinent questions including for proof of insurance. When using larger vehicles especially, any company should provide their USDOT number and company name registered under.

How far in advance should I place a reservation?

As soon as your plans are fairly definite, just give us a call or send us an email to set up your reservation. We always suggest as much notice as possible, several days for airport service and at least two weeks for most hourly charters. Seasonal, off-hour and special events may dictate more notice, sometimes even a few months, so try to plan accordingly. That said, just contact us whenever you are ready and need service, same day, same week, or even within the hour.

How do I make a reservation?

You can either call us or use our online booking system on this page. We accept all major credit cards for airport car services in Phoenix!

Can I request a particular driver?

Yes! We love when we have repeat clients that really hit it off with their chauffeur and wish to request them for their next service. By all means, ask our office staff who your last chauffeur was if you cannot remember his/her name.

What is your privacy policy?

At AZ Limo, protecting your private information is our priority. We respect your right to privacy and handle your personal information with care. We will use your information only to confirm your reservation and/or for questions regarding your service experience. With your permission, we may also contact you regarding Executive news, specials, and promotions. We will never sell your information to anyone.

What happens if my flight is delayed?

We monitor all flights arriving at all airports. As the estimated arrival time for your flight approaches, our system automatically updates your reservation with any changes in arrival time. You do not need to call us if your flight is delayed. You do need to call us if your flight information changes (e.g., if you are bumped to a different flight or you miss your flight).

Will you meet passengers in the airport?

Yes, we offer several different services from baggage claim meets, curbside pick up to on-site coordinators for large groups. Please call us at (602) 806-8134 for more details.

Are you closed on holidays?

No. As the premier ground transportation service provider in AZ, we offer limo service 24 hours a day, 7 days a week, 365 days a year.

What is your service area?

Our primary service areas are Phoenix, Scottsdale, Tucson, Tempe, Gilbert, Chandler and Mesa. We can also provide ground transportation at other locations upon request. Call our Reservations Department at (602) 806-8134 for details and a rate quote.

Will your driver help me with my luggage?

Yes, our Chauffeurs are always happy to assist you with loading and unloading your luggage and other items and bringing them right up to your door.

What credit cards do you accept?

We accept all major credit cards, including MasterCard, Visa, American Express, and Discover.

Why do you ask for a credit card number when I make my reservation?

To hold your reservation, we need a credit card from you. We will not charge the card until the day before your trip. Our company uses the credit card number taken at the time of your order for this purpose. Your reservation charges will show up on this credit card if you do not cancel your service in advance.

Do I have to pay with the credit card provided during the reservation setup?

No, the credit card taken during the setup of your reservation is just to hold your reservation. You can use any other card or form of payment at the time your trip takes place.

Why do you suggest such early pick-up times for departures?

Since the 9/11 tragedy, airport security can increase without notice. To ensure you make your flight, we follow the Department of Aviation guidelines for airport arrival times. We also account for delays due to weather and/or heavy traffic.

Where do I meet my chauffeur?

Your chauffeur will meet you inside the terminal as you exit the secure area from your arrival gate, holding a sign with your name on it. If for some reason you do not see your chauffeur, please call our office right away (602) 755-6478 and we will assist you immediately.

Do you offer off-hour service?

Yes, we offer car service 24 hours a day / 7 days a week / 365 days a year. Please try to reserve in advance for off-hour service and that premium pricing and/or surcharges will likely apply. Off-hour service is typically approximately 11:45 pm – 4:45 am.

Why do you ask for a credit card number when I make my reservation?

To hold your reservation, we need a credit card from you. We will not charge the card until the day before your trip. Our company uses the credit card number taken at the time of your order for this purpose. Your reservation charges will show up on this credit card if you do not cancel your service in advance.

Can I visit your office in person to see vehicles and make a reservation?

Absolutely! Our customers are always welcome to visit our offices during standard business hours to view and reserve vehicles. We enjoy showing off our fleet, but we ask that customers make an appointment ahead of time so we can plan accordingly for your visit and assure the vehicles are on site. You may also book and pay for your reservation on-site if you wish while you are there.

Do I need to call to confirm my pickup?

Once the reservation is confirmed, we will send you an email for confirmation which means that your pickup has been scheduled and you don’t have to call.

I am paying for the service but I am not the passenger. What’s the procedure?

During the reservation process, you will register your name as the customer, you will place a checkmark on the “I am not the passenger” option and then you will enter the passenger(s) name(s). We may ask you for extra verification

Is there a cleaning fee?

We will only charge you a cleaning fee if the vehicle used in your transportation is overly dirty. This may include spills, stains, and vomit on the carpet or upholstery. The minimum clean-up fee is $250.

Is there a damage fee?

We will only charge you a damage fee if the vehicle used in your transportation has been damaged in any way. The fee may vary depending on the assessment of the vehicle’s damage.

Do I need to tip my driver?

Quality service of any kind can be encouraged with tips. If you’re wanting to tip our drivers for exceptional service, we recommend a gratuity of 20%. Remember, the fee for our transportation services DOES NOT include tips. So, if you want your driver to feel as though they’ve done a great job, a tip is a great way to do so.

How long is the normal wait to be picked up?

From The Airport- we would love to have a shuttle waiting for you as soon as you arrived at the curb, however, due to current security restrictions the airport does not allow shuttles parked at the curb. As soon as you arrive at the curb, let the AZ Limo shuttle service attendant know that you are ready to be picked up and they will get a shuttle pulled up as soon as possible. Especially at PHX the time it takes for the shuttle to arrive at your terminal can vary depending on traffic.

From Your Home, Hotel, or Office-AZ Limo shuttle service has an “On Time Guarantee” which includes a 15-minute grace period that allows for unexpected traffic and safety. AZ Limo shuttle service would like you to be ready for a pick-up 15 minutes prior to your reservation. This 30-minute window is necessary to accommodate the delays which may arise from picking up passengers from multiple locations.

Do you cater to large corporate events?

Corporate events are one of our specialties. With a large fleet of state-of-the-art charter buses, we have become the favorite of many of Phoenix’s visiting corporations. Having the fleet to accommodate large organizations, will take the headache out of organizing services between multiple chauffeur companies.

Do you have party buses?

Party buses are a popular request, and yes we certainly have a party bus. In fact, we have one of Phoenix’s best party buses. Almost new, our party bus is equipped with dance poles, state-of-the-art lighting, modern seating and flooring, and all the music and entertainment accommodations you could ask for. You should check this thing out!

Will the limo service make extra stops?

Stops for a reservation should be prearranged before the trip begins. Because of the size of the vehicles, drivers need to know about all stops in advance. It is a precaution for the safety of passengers and the car.

Unplanned stops are made at the discretion of the chauffeur. Pricing is based on original mileage, destination, and stops. Call the limousine service for prices when adding additional mileage or stops after a reservation is booked. Another option is booking an hourly service that makes as many stops as needed.

How much does it cost to rent a limo?

The typical cost of renting a limo is between $70 and $150 per hour, with most customers spending between $425 and $950 for a night. A wedding limo can cost anywhere from $500 to $1,100, while prom limos can cost anywhere from $270 to $400. The cost of a limo rental is determined by where you reside, the type of vehicle you rent, the number of passengers you’ll be transporting, the length of time you’ll be using it, and the number of stops you’ll make.

What is the “On Time Guarantee” and what does it include?

The “On Time Guarantee” is a policy that AZ Limo shuttle service has in place which promises that passengers will be picked up within 15 minutes of their reservation time, with a grace period of 30 minutes. This includes delays that may arise from unexpected traffic.

How Will My Limo Rental Information Be Used?

We will use your information only to confirm your reservation and/or for questions regarding your service experience. With your permission, we may also contact you regarding executive news, specials, and promotions. We will never sell your information to anyone.

Do You Provide Extra Amenities?

AZ Limo is all about customer service, so we make sure to go above and beyond to provide our clients with everything they need to enjoy their experience. If you have any special requests or needs, please let us know in advance so that we can accommodate you. We want you to feel like a VIP from the moment you step into one of our luxury vehicles!

Is The Limo Car Well Maintained?

All of our limos are cleaned and inspected before each use. We also regularly service our vehicles to make sure they’re running smoothly. You can be confident that you’ll ride in style and comfort when you choose AZ Limo.

What If I Need To Make a Last-minute Limo Service Reservation?

No problem! Contact us whenever you are ready and need service, same day, week, or even within the hour. We will try our best to accommodate your needs. You can rest assured that you’re in good hands with our limo service.

What is a Limo?

A limo is a luxury transportation service that offers chauffeured rides in stylish vehicles. Limos are often used for special occasions like weddings, proms, and business events. You can rent a limo for a day, an evening, or even for an extended period.

Is Private Transportation Better Than Uber?

There are many advantages to using a private transportation service like Limo over a rideshare service like Uber. First, with a limo, you know exactly what kind of vehicle you will be getting. Second, limo drivers are professional chauffeurs who are trained to provide the best possible experience. They will be dressed professionally and will be familiar with the city, so they can get you to your destination safely and efficiently. Your ride becomes an experience with a limo, rather than just a way to get from point A to point B.

Are Your Vehicles Clean?

All of our vehicles are regularly cleaned and maintained to ensure that they are in top condition. Our chauffeurs are also required to keep the interior clean during your ride. You can rest assured that you will be riding in style and comfort when you choose our limo service.

Do You Provide Transportation For a Bachelors Party?

Whatever the event may be, we will be there to provide safe and reliable transportation. We provide well-maintained party buses equipped with all the amenities you need to have a great time. We also have experienced and professional chauffeurs who are familiar with the city, so they can get you to your destination safely and on time.

What If My Destination Changes Last Minute?

No problem! Our chauffeurs are experienced professionals who are familiar with the city and can easily adapt to changes in plans. We will work with you to make sure that you get to your destination safely and on time, no matter what. However, it is suggested that you let the chauffeur know of any changes as soon as possible so that they can plan accordingly.

I have a business trip in Phoenix, AZ, do you offer limo services in the area?

Yes, we offer limo services in Phoenix, AZ. We have a wide selection of limos to choose from, so you can find the perfect one for your needs. Our limo services are available 24 hours a day, 7 days a week. 

How Do You Select Your Chauffeurs?

We only hire the best of the best. Our chauffeurs must pass a rigorous background check and have a clean driving record. They also must be professional and courteous at all times. You can rest assured that you will be in good hands when you use our limo services in Phoenix, AZ.

Do You Offer Airport Services in Phoenix, AZ?

Yes, we offer airport limo services to and from airports in the Phoenix area. We can pick you up and take you to your hotel or home. We also offer airport drop-off services for clients who are leaving town. Contact us today to book your airport limo service in Phoenix, AZ.

What is so special about traveling in a limo?

The luxury, style, and comfort of a limo are unmatched. When you ride in a limo, you will feel like a VIP. Our limos are equipped with state-of-the-art features and amenities that will make your ride comfortable and enjoyable.

I have a wedding to attend, do you offer limo services for special occasions?

Yes, we offer limo services in Phoenix, AZ for all occasions. We have a wide selection of luxury vehicles to choose from, so you can find the perfect one for your event. We will take care of all the details, so you can relax and enjoy your special day.

Are Weddings A Popular Event To Hire Executive Limo Services For?

Yes, weddings are one of the most popular events to hire executive limo services in Phoenix, AZ. AZ Limo offers luxury transportation and ensures a stress-free experience on your special day. Executive chauffeurs take care of all details and create an unforgettable experience with customized packages that fit your needs.

My Client Is Visiting From Out of Town. Can Executive Car Services Accommodate Them In Phoenix, AZ?

Yes, executive limo services can accommodate your client’s needs during their visit to Phoenix, AZ. Executive chauffeurs are knowledgeable about the area and provide safe and reliable transportation for your client wherever they need to go. From airport transfers to sightseeing tours and business meetings, AZ Limo is available to provide luxury and convenience.

Are Executive Car Services in Phoenix, AZ Available 24/7?

Yes, executive limo services are available 24 hours a day, 7 days a week. AZ Limo is dedicated to providing the best executive car services in Phoenix, AZ, and guarantees a safe and reliable transfer experience.

Can a Charter Bus Accommodate My Wedding Guests?

Yes, AZ Limo can provide charter bus services for your wedding guests in Phoenix, AZ. Executive chauffeurs will pick up and drop off your guests on time to ensure that everyone arrives safely and on time. You can focus on the event itself and leave the worry of transportation to AZ Limo.

Can Executive Car Services Be Customized For Special Events In Phoenix, AZ?

Yes, executive car services can be customized to meet your needs for any special event or occasion. From corporate events to proms and weddings in Phoenix, AZ, AZ Limo provides luxury transportation with a personalized touch. Executive chauffeurs are committed to providing an unforgettable experience with customized packages and personalized services.

Do I need to know how to drive before I can rent a limo in Phoenix?

No, you do not need to know how to drive a limo before you can rent one in Phoenix. You can find many reputable companies that will provide a professional driver for your rental. However, it is important to keep in mind that special driving credentials may be required depending on the size of the vehicles and the number of passengers. At AZ Limo, you don’t have to worry about that as we can provide limo rental in Phoenix, AZ, with a chauffeur who is licensed and well-trained in handling such a job.

Is limo service in Phoenix expensive?

Limo service can be pricey depending on the type of service that you need. But, at AZ Limo, you can rest assured that our limo rental services will not require you to break the bank. We have various limo services in Phoenix that you can choose from that will suit your needs and your budget.

Is it worth it to rent a limo for a business trip?

Limo rental in Phoenix, AZ for a business trip could be a great way to make a positive impression. It is a luxurious, sophisticated, and reliable form of transportation that can help you get to your destination on time and in style. With this, you can be sure that your company will be well represented. In addition to that, Limousines come with a host of amenities, like tinted windows for privacy, comfortable seating, and complimentary beverages. You also have the option of reserving a limo with additional features such as Wi-Fi or TVs to catch up on work while en route to your destination. Moreover, Renting a limo for your business trip can be a great way to showcase your company’s commitment to professionalism and high-end service. It is an excellent choice for those wanting to make a lasting impression on potential clients, colleagues, and partners. 

Is it worth booking a car for the airport in Phoenix, AZ?

Phoenix has many tourist attractions. So, expect that you will be meeting a lot of travelers and locals on the road. Booking a car for the airport, however, can be a great way to save yourself time and stress when traveling. Not only will you be able to avoid the hassle of public transportation, but you’ll also be able to use your own vehicle in order to get around with ease. Having your own car at the airport can also provide extra convenience and comfort, as you won’t have to rely on the availability of taxis or buses. 

How many people can your party bus rental accommodate?

Our party bus rental in Phoenix, AZ, can hold up to 20 passengers in comfort and style. Our vehicle features a variety of luxury amenities, such as plush leather seating, LED lighting, a state-of-the-art sound system, flat-screen TVs, and more. With plenty of room to move around and socialize, you’ll be sure to have an unforgettable experience that you’ll be talking about for years to come. Plus, all of our buses are driven by professional chauffeurs who will ensure your safety and your enjoyment throughout the evening. Whether it’s a birthday celebration, a night out on the town, or any other special occasion, you can trust us to make it memorable.